Therapy FAQs | Cape Clarity Integrative Psychology

Frequently Asked Questions

Is therapy right for me?

If you're dealing with anxiety, stress, life changes, or relationship challenges, therapy can help. At Cape Clarity, we offer a compassionate, evidence-based space to reflect, heal, and grow — so you don’t have to navigate it alone.

What can I expect during my first session?

Expect a 90-minute session focused on getting to know you and your goals. We'll discuss why you're seeking therapy and explore whether we're the right fit — because the connection between you and your therapist truly matters. This first step helps build a foundation of trust and clarity.

How long will I need to be in therapy?

There's no fixed timeline. Some clients benefit from a few focused sessions, while others prefer ongoing care. We use research-backed methods like Cognitive Behavioral Therapy (CBT) and Acceptance and Commitment Therapy (ACT) and regularly check in to ensure your plan stays aligned with your goals.

Is therapy confidential?

Yes. Confidentiality is a foundational part of the therapeutic relationship. Everything you share stays private, with a few legal exceptions (such as risk of harm to yourself or others), which your therapist will review with you in your first session. Your trust and safety are always our top priority.

Do you accept insurance?

Cape Clarity is considered an out-of-network provider, which means we don’t bill insurance directly. Many clients with PPO plans get partial reimbursement.
To support this, we can provide you with a superbill - a detailed receipt you can submit to your insurance company - or you can work with our partner, Thrizer. Thrizer simplifies the reimbursement process by either allowing you to pay only your co-insurance at the time of your session (they handle the rest directly with your insurance), or by submitting the claim on your behalf if you prefer to pay the full fee upfront. In both cases, you avoid the paperwork and delays often associated with out-of-network claims.
We’re happy to help you verify your out-of-network benefits and estimate your costs during the intake process.

What should I ask my insurance company?

If you’re planning to use out-of-network benefits, it’s a good idea to call your insurance provider before starting therapy. You can ask whether your plan includes out-of-network mental health coverage, what percentage of each session is reimbursed, and whether you need to meet a deductible first. They may also ask for billing codes—some of the common ones we use are 90791 for the initial evaluation, 90834 or 90837 for individual therapy, and 90853 for group therapy. For telehealth sessions, these codes might include a “+95” modifier to indicate virtual care.

What are the benefits of paying privately for therapy?

Paying out of pocket gives you more flexibility and full confidentiality. Your care remains private from insurance records, and you can choose the therapist, session length, and approach that work best for you — without being limited by coverage rules. Many clients value this added control and freedom.

Do you offer in-person sessions?

We do. You’re welcome to meet with your therapist in our quiet, welcoming office space — thoughtfully designed to support a sense of calm, privacy, and comfort. Whether in person or online, we’ll work in the format that feels most supportive to you.

Do you offer online therapy (Telehealth)?

Yes, we offer secure, HIPAA-compliant teletherapy sessions, so you can access care from the comfort and privacy of your own space. You’ll receive a link before each session to join via our secure client portal — it’s simple, convenient, and designed to fit your life.

How does teletherapy work?

Teletherapy allows you to connect with your therapist from the comfort and privacy of your own space. Once you begin therapy, you’ll receive access to a secure online portal, where you’ll get a link before each session to join via a HIPAA-compliant video platform. It’s simple, confidential, and designed to make care more accessible.

Are telehealth and in-person sessions priced the same?

Should I choose in-person sessions or telehealth?

It depends on what feels best for you. Some clients prefer the grounding experience of in-person care; others value the flexibility and convenience of teletherapy. Many try both and see what fits. During your initial consultation, we’re happy to talk through the options together.

What are your fees, and do you offer sliding scale rates?

Our standard fee is $165 for a 50-minute individual session. We offer a limited number of sliding scale spots based on financial need. Please let us know during your consultation if you’d like to explore this option — we’re committed to making therapy as accessible as possible.

What is your cancellation policy?

We understand that things come up. If you need to cancel or reschedule, we ask for at least 24 hours’ notice. Missed appointments or cancellations with less than 24 hours’ notice will be charged the full session fee. This time is set aside specifically for you, and we deeply value the commitment we’ve made to your care.

What payment methods do you accept?

We accept credit and debit cards, HSA/FSA cards, and most major digital payment platforms. Payment is due at the time of service.

What if therapy doesn’t feel right?

Our standard fee is $XXX for a 50-minute individual session. We offer a limited number of sliding scale spots based on financial need. Please let us know during your consultation if you’d like to explore this option — we’re committed to making therapy as accessible as possible.

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